JW Marriott Houston Downtown

There was mishaps in delivery of Anniversary foods items chicure board and strawberries. Items were ordered prior to trip to be in room prior to arrival. They were not delivered. Called 7pm to inquire why delivery did not happen and to ask for a microwave. Microwave was delivered but still no food. The next day advised Michelle front desk Supervisor and she was wonderful. She gave us a food credit which was nice. We were out all day and when we arrived back to the room chicure board and strawberries was on the table. Classy! I left a nice Google message with Michelle's name in it. Thank you Michelle.

The aesthetics and location of the facility were great. The staff were very welcoming and hospitable. We were granted early check in and late check out to accommodate our flights. The bar and bar tenders were nice and made great drinks.

Love the property turn down service and the friendly staff. I was able to check out at 1pm to finish my conference!

The bed in our room was extremely comfortable and I loved the pillows. Efficient use of space. Coffee maker is nice model. The best part of the trip was the service we received in the bar/restaurant. For an afternoon cocktail and snack, Heather was exceptional. Very friendly and professional and seemed to care about us as customers. Could not have asked for better service. Our dinner experience was only diminished by the VERY loud gentleman at the table next to us. Not anyone else's fault, but he was really obnoxious. Our server, Jocelyn, I think, was super friendly and made some great recommendations. The spare rib tacos were out of this world!! Valet service was very friendly as well.

Well thought out room design for business travel. Bathroom had good supplies and amenities. Room service was quick and the food was good.